FAQ

What are the shipping times for your products?

We take 2-4 days to process your order and then 2-3 weeks to deliver it to you. 

Do you ship worldwide?

Yes, we do. We ship worldwide.

Where do we ship your product from?

Our offices are located in London, UK. Our international warehouse is located in China.

 Do you provide product tracking information?

Yes, please wait 3 days after your order and ask us via email at klipnail@outlook.com 

Some items are missing from my order, what happens?

Our products are shipped separately according to your order. If your order contains items from two different warehouses, for example, there will be two deliveries. The rest of the order will most likely arrive shortly.

I've received a damaged item. What can I do about it?

We're sorry to hear that. Simply send us an image of the damaged item in question to the following email address: klipnail@outlook.com and we will send you a similar replacement item as quickly as possible.

Where are you based?

We are located in London, UK.

I still haven't received my order. What is taking so long?

We apologise for the delay. Sometimes international shipping can take longer than expected due to customs clearance. However, you can track your order and see where it is.